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Shipping & Returns

Shipping

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Scrubsmart prides itself in providing quick turn around times for item fulfillment.

Free shipping on some items within the 48 contiguous states of the United States.

Shipments go out Monday though Friday during Pacific Time business hours.

Items are usually fulfilled one business day after and take anywhere from 2-5 business days to arrive.

 

 Returns

- Please send an email to cs@scrubsmart.com

-We guarantee against any defective products. A replacement will be provided for any defective or misrepresented products for the duration of 14 days. The original shipping label must be sent back to us to validate the return. A full refund can only be issued during the first 14 days upon receipt of the product. -All returned products (Replacements or Refund) need to be assigned a RMA # (Return Merchandise Authorization #) prior to return. Any returned product without a RMA # on package will not be accepted or processed.
-To obtain a RMA #, please message us with a brief description about your item condition and/or service requested. We will work on resolving your particular case ASAP.
-Buyer will be responsible for return shipping/shipment to the seller for resolving the problem.
-Any items purchased in error, or that are non-defective or un-damaged are subject to a 20% restocking fee. Shipping and handling fees are non-refundable.
- Items that were purchased with free shipping, Scrubsmart shall apply a 20% fee for any returns.
- Scrubsmart reserves the right to inspect and review any items deemed defective. Any misrepresented defective items shall be assessed a 20% restocking fee.
-Please allow us to resolve any issue that you may have. Our mission is to provide the best customer service possible.
- Scrubsmart IS NOT responsible for incorrect addresses given to us by the buyer.



 

 


 

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